Vehicle breakdown service

Operations Units

The Operations Units of the Agency oversee and coordinate the vehicle breakdown service on the stretches they are responsible for.

The following Organisations are authorized to operate on the A4 Turin Milan section: ACI Global, Europ Assistance VAI, ESA Euro Service Assistance, IMA Italia Assistance.
The following Organisations are authorized to operate on the A21 Turin Piacenza section: ACI Global, Europ Assistance VAI, IMA Italia Assistance.

These Organisations operate through authorized workshops, and a 24-hour service is guaranteed.

The breakdown service can be requested directly from the authorized Organisations, or by calling the Operations Unit of the Agency:

If the call is made to the Operations Unit of the Agency, the Operator must check that the vehicle is in a safe position, and which Organisation the user would like assistance from.

If the vehicle is not in a safe position, or is posing a hindrance or hazard to other vehicles, this is a matter requiring essential public emergency intervention, so the Operations Unit will send out the nearest tow truck, regardless of the Organisation requested by the user.

For all vehicles exceeding 35 quintals, the Organisations have a “roaming” service, by virtue of which a member of ACI, VAI, ESA (on the A4 Turin Milan section) or IMA is entitled to a free breakdown service, even if, for whatever reason, s/he has received assistance from an Organisation other than the one s/he is a member of.