Complaints
Customers may report any shortcomings noted in the management of the road infrastructure or the delivery of services to the Company, in the methods indicated below:
By letter, addressed to:
SATAP S.p.A. – Public Relations Office – Via Bonzanigo, 22 – 10144 Turin
By e-mail addressed to: ufficioutentia4@satapweb.it
By contacting the toll station staff and completing the report form
User Communication
By phone to +3901191415245 ask for the Head of the Public Relations Office
The Company will respond to all motivated complaints within 10 date of registration of the customer correspondence.
If more time is required to verify the reported irregularity, the Company will notify the customer within the above-indicated time.
Accident information
Customers may need to obtain information and/or data on accidents occurring on the motorway, which they have been involved in.
In this case, contact the Motorway Office of the Road Police at Novara Est – phone number +3903216381.
Refunds
The Company refunds all tolls paid in excess after verifying the legitimacy of the relative claim submitted by the customer.
The refund times coincide with the time required to process the claim.
In the Eurozone, refunds are paid by bank transfer.
The refund service can be contacted in one of the following ways:
– by letter, addressed to:
S.A.T.A.P.
S.p.A.
– Toll Management Office/RMPP – Operating Centre 10030 Rondissone TO;
– by contacting the toll staff, completing the User Communication from and specific form indicating the bank coordinates to be used for the bank transfer;
– by e-mail addressed to inforimborsi@satapweb.it;
– by phone to the following numbers:
+3901191415225
+3901191415244
– by fax to the following numbers:
+3901191415264
+3901191415361
Suggestions or comments on the service offered
By letter, addressed to:
Satap S.p.A.
Public Relations Office
Via Bonzanigo, 22 – 10144 Turin
By e-mail addressed to:
ufficioutentia4@satapweb.it, for the attention of the Public Relations Office
By phone to +3901191415245 – ask for the Head of the Public Relations Office
By contacting the toll station staff and completing the "User Communication" form
Services Centre – Punto Blu
Rondissone
Tel. +3901191415268
Tel. +3901191415270
Fax +3901191415348
Every day except Sundays and holidays:
8:30 am – 12:30 pm/ 1:45 – 5:00 pm
Other closures:
24 June – 24 and 31 December
Novara Est
Tel. +3901191415614
Tel. +3901191415609
Fax +3901191415648
Every day except Sundays and holidays: 7:30 am – 19:00 pm
The 20/06 open from 8:30 am – 16.30 pm
Other closures:
21 and 24 June – 24 and 31 December